MyHealthNB

MyHealthNB Frequently Asked Questions

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GENERAL QUESTIONS

What is MyHealthNB?

The MyHealthNB Program objective is to provide individuals with secure access to their Personal Health Information. The initial scope was to include all lab results and medication profile. Due to the COVID-19 pandemic, MyHealthNB COVID-19 specific activities have been accelerated to allow eligible individuals to be able to securely access their COVID-19 test results and immunization record online from their computer or mobile device.

The Department of Health Innovation and eHealthNB Services Branch (eHealthNB) and Service New Brunswick have launched this solution with the help of our vendor partners Simeio and VeroSource. We appreciate your patience as ongoing improvements to these services are made.

This is an important tool in our fight against COVID-19. By letting individuals check their COVID-19 information online securely, we are allowing healthcare workers and Public Health to spend more time providing care for patients.

A note on the COVID-19 information provided through MyHealthNB: With rapidly changing travel restrictions, guidelines for self-isolation and other COVID-19 information, we recommend that you visit the GNB Coronavirus website for the most up-to-date information.

Who can register for a MyHealthNB account?

To Register for a MyHealthNB account to access your own COVID-19 information, you must:

  1. have a Canadian Health Card number (NB Medicare or other)
  2. be at least 16 years of age
  3. (parents/guardians will be able to add their child(ren) under 16 after they have created their own account)
  4. have a unique personal email address that will be used as your Username and will be associated to your Health Card number
  5. (multiple accounts cannot be created using the same email)
  6. have a Registration Code

If you do not have a registration code, please see Do I need a Registration Code?

How can I access my child's COVID-19 information on MyHealthNB?

To access your child's COVID-19 test results and immunization record, parents/guardians must first register for their own MyHealthNB account

See What information do I need to register for a MyHealthNB account to view my child’s COVID-19 test results and/or immunization record?

Do I need a Registration Code?

Yes, a registration code is required to view your own COVID-19 information.

If you did not receive a Registration Code and received at least one vaccination in New Brunswick, you can use the following information to register or to increase your access to view your COVID-19 information:

  • Enter IR followed by one of your vaccination dates (formatted as YYYYMMDD)
  • Your registration code will be entered as IRYYYYMMDD.
  • For example, if you were vaccinated on June 22, 2021, you would enter the Registration Code: IR20210622

  • Be sure to use a vaccination date that is at least 5 days old to ensure that your vaccination record has been processed and the date can be verified.
I have an account but cannot see my own COVID-19 information. How do I increase my access level?

To view your own COVID-19 information, you will need to enter a Registration Code. Log in to your existing account and select the orange Add Access button on the homepage and enter your registration code.

If you do not have a registration code, please see Do I need a Registration Code?

Can I look at someone else’s COVID-19 information on MyHealthNB, such as my parents?

Not at this time. Looking at someone else’s COVID-19 test results and/or immunization record online, other than your child’s (under 16), is not available due to privacy and consent limitations. It may be a potential consideration in the future.

I am from out of country and do not have a Canadian Health Card number. Can I access MyHealthNB?

Not at this time, but it will be considered in a future release.


ACCOUNT CREATION / REGISTRATION

If I created an account to view my COVID-19 test result(s), do I need to register again to see my new test results or COVID-19 immunization record?

No, you only need to register once to see all your COVID-19 test results or immunization record!

If you already registered and have an account, go to and Login.

For access to COVID-19 test results - When the latest test result is available the new test date will appear in the Select a test date drop down on the results screen. The most recent results will display as soon as they are posted, usually within 24-48 hours. However, it may take up to 72 hours (or longer) depending on testing volume.

Note: A Public Health Official will contact you via phone if your test result was positive and will provide you with information on what to do next.

For access to COVID-19 immunization record – When these vaccinations are processed through the provincial immunization registry, they will appear on your COVID-19 Homepage, under View Vaccinations. It may take up to 5 business days for immunization records to be processed.

What information do I need to register for a MyHealthNB account?

To sign up for MyHealthNB to view your own COVID-19 information, you will need:

  • your Canadian Health Card (NB Medicare or other) available to refer to when you register
  • a unique personal email address (to be used as your MyHealthNB account Username and will be associated with your Health Card number) multiple accounts cannot be created using the same email
  • a Registration Code

If you do not have a registration code, please see Do I need a Registration Code?

What information do I need to register for a MyHealthNB account to view my child’s COVID-19 test results and/or immunization record?

Parents/Guardians may access COVID-19 information for a child(ren) by registering for their own MyHealthNB account:

Note: Child MUST be under 16 and have an NB Medicare Number.

You will need:

  • your Canadian Health Card (NB Medicare or other) available to refer to when you register
  • a unique personal email address you will use as your MyHealthNB account Username and that will be be associated with your Health Card number.
  • a Registration Code (not a requirement for parental access if the parent/guardian registers with an NB Medicare)

When you Login to your new or existing account, you will then add your child(ren) using their registration code and NB Medicare number, to view their COVID-19 information.

If your child does not have a Registration Code and received a vaccination in New Brunswick, you can use the following:

  • Enter IR followed by one of their vaccination dates (formatted as YYYYMMDD)
  • The registration code will be entered as IRYYYYMMDD.

  • For example, if the child was vaccinated on June 22, 2021, you would enter the Registration Code: IR20210622

  • Be sure to use a vaccination date that is at least 5 days old to ensure that the vaccination record has been processed and the date can be verified.

Please note that child name fields only accept characters, hyphens and apostrophes in a name, such as Marie-Claude or O’Ryan. No accents are accepted, such as Céderic.

Why am I receiving an error message based on my Postal Code?

During registration, we verify your Postal Code against the information on file with Medicare. If you have recently moved, consider trying the postal code from your previous address. Be sure to reach out to Medicare to update/confirm your current address. Upon renewal, your new Medicare card will be sent to the address on file.

Where do I find the Medicare card information?

What Canadian Health Cards can be used to register for MyHealthNB and access my COVID-19 test results online?

Health Cards for all Canadian provinces and territories, as well as Federal services, may be used to access COVID-19 test results online.

See chart below for the complete list:

NB – New Brunswick BC – British Columbia ON - Ontario
NS – Nova Scotia CSC – Correctional Service Canada RCMP – Royal Canadian Mounted Police
DND – Armed Forces Canada CA - Federal SK - Saskatchewan
PE – Prince Edward Island INAC – Indian and Northern Affairs Canada YT – Yukon Territory
NL – Newfoundland and Labrador MB - Manitoba DVA – Veterans Affairs Canada
QC – Quebec NT – Northwest Territories
AB – Alberta NU - Nunavut

How do I enter information for another Health Card that is not NB Medicare?

When entering your Health Card number please include the letters and the numbers only. Do not enter any dashes or spaces.

Can I use my email address to create several accounts?

No. You can only use one unique personal email address to create a MyHealthNB account which will become your Username. This account is associated to your Canadian Health Card number and personal health information. We also highly recommend that you do not use your professional email address to sign up for a MyHealthNB account.

Can I register using someone else's email address?

No. The email address you enter during the MyHealthNB account registration becomes your username for your digital health identity and will be linked to your Health Card number and personal health information. Therefore, you can only use your own email address for your own MyHealthNB account as we want to take all measures possible to protect your digital health identity.

Currently MyHealthNB only provides your COVID-19 information, but the intent of the program is to provide secure online access to additional personal health information in the future.

Can I register someone else on MyHealthNB?

No, you are not permitted to register another person on MyHealthNB, nor use your email address for another person’s registration. By registering on MyHealthNB, you are creating a digital health identity that is tied to your Health Card number and personal health information. Currently MyHealthNB only provides your COVID-19 information, but the intent of the program is to provide secure online access to additional personal health information in the future.

However, you may access your child’s COVID-19 test result or immunization record from your MyHealthNB account (child must be under 16 years and have an NB Medicare number).

What is a Digital Health Identity?

A digital health identity (DID) is the electronic equivalent of an individual's identity card. A digital ID can be presented electronically to prove an individual's identity and their right to access information or services online.

What is my Access Level and what does it mean?

You will be assigned an Access Level when you register for an account in MyHealthNB based on the information provided when creating the account and the strength of identity verification in validating that information. For example, a registration code entered during the registration process provides evidence of a health care visit where someone would have verified your information, contributing to the strength of identity.

The following Access Levels describe the services available within MyHealthNB COVID-19 Results. These Access Levels will be further defined as MyHealthNB offers additional services online.

No Personal Access (Parental Access) – You have registered with an NB Medicare Card, but have not entered a registration code and cannot see your own COVID-19 information. You may add a child to view their COVID-19 information (child must be under 16 years and have an NB Medicare number). You will need to increase your Access Level in your Account Profile (using your own registration code) to view your own COVID-19 test results and immunization record.

Limited Personal Access – You have registered with a Canadian Health Card (NB Medicare or other) and have entered a registration code. At this time, you are able to access your own COVID-19 information. If you are a parent/guardian you may also add a child to view their COVID-19 test results and immunization record (child must be under 16 years and have an NB Medicare number).

Full Personal Access - You have registered with an NB Medicare Card, and have entered a registration code provided to you during an in-person health visit. You can access your own COVID-19 test result or immunization record, and will be eligible to view additional personal health as this information becomes available. You may also add a child to view their COVID-19 information (child must be under 16 years and have an NB Medicare number).

What should I do if I registered with the wrong email or mistyped my email and did not get the verification email to activate the account?

Go back to and register again using the correct email address.


ACCESS TO COVID-19 TEST RESULTS

How do I get my COVID-19 test results if I can’t or don't feel comfortable accessing it online?

If you are not eligible or not comfortable using MyHealthNB, Public Health or a representative will call you with your test result, usually within 48-72 hours after your test was completed.

How do I access my COVID-19 test results online?

Go to to Register for a MyHealthNB account and follow the registration instructions. If you already registered and have an account, go to and Login.

For first-time registration information, see ACCOUNT CREATION / REGISTRATION.

What if I didn’t receive or lost a Registration Sheet to view my test results online?

If you already have a MyHealthNB account to view your COVID-19 immunization record, simply log in to see your test results as they become available.

If you do not have access to MyHealthNB but were vaccinated in New Brunswick, see Do I need a Registration Code?

If you are unable to create a MyHealthNB account, Public Health or a representative will call you with your test result, usually within 48-72 hours after your test was completed.

What COVID-19 test results will be shown in MyHealthNB?

All positive, negative or not clear COVID-19 test results will be available in MyHealthNB to individuals who have been tested for COVID-19.

Accessing your COVID-19 test results through the MyHealthNB site is for informational purposes only and must not be considered a diagnosis or substitute for medical advice. Any questions or concerns about your health should be discussed with a healthcare professional.

For the most up-to-date instructions, including travel restrictions, self-isolation and/or self-monitoring, please visit the GNB Coronavirus website.

How long will I have to wait to see my COVID-19 test results?

Usually, your test result will be available within 24-48 hours after your test was completed, however it may take up to 72 hours (or longer) depending on testing volume. If you do not see your test results, please check again by clicking the Refresh Results button on the results page. You may also logout and log back in later to check for results.

Why do my COVID-19 test results still show “Results Not In Yet”? It’s been two days since my COVID-19 test.

The results will display as soon as they are posted, usually within 24-48 hours. It may take up to 72 hours (or longer) depending on testing volume for COVID-19 test results to become available. If you do not see your test results, please check again by clicking on the Refresh Results button periodically or logging out and checking again later by logging back in.

Continue to follow the instructions for self-isolation and/or self-monitoring you were given by Public Health, your health care provider, or the Assessment Centre staff.

Refer to the most up-to-date instructions for self-isolation and/or self-monitoring on the GNB Coronavirus website.

Can I print my COVID-19 test result from MyHealthNB?

Yes. You can print your COVID-19 test result as needed for travel or other purposes.

To print, simply select the Print PDF button within the results area.

Note: If you are traveling, you may need to show a copy of your results document (using the Print PDF function), as the result displayed onscreen may not be sufficient proof of your negative test result.

I received an error when trying to print my results document on Internet Explorer 11? What can I do?

Please note that there is a known error printing results documents from the Internet Explorer browser. If it is available to you, access your MyHealthNB account from another web browser such as Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to print these results. If you continue to experience issues, you may call 1-844-462-8387 for technical support.

Why does the PDF print version of my COVID-19 test result contain multiple languages?

To ensure the highest standard of authenticity and allow for the printing of an official copy of a COVID-19 test results, MyHealthNB receives and makes available for printing by its users, medical information (test results) in the language and as issued directly by the lab which provided it.


ACCESS TO COVID-19 IMMUNIZATION RECORD

What if I didn’t receive or lost a Registration Sheet to view my immunization record online?

If you already have a MyHealthNB account to view your COVID-19 test results, simply log in to see your immunization record as this information becomes available.

If you do not have access to MyHealthNB but were vaccinated in New Brunswick, see Do I need a Registration Code?

The paper Record of COVID-19 Immunization provided from Vaccination Clinics and Community Pharmacies is and will continue to be your official record. You are reminded to retain the Record of COVID-19 Immunization form as your official proof of vaccination. Store it in a safe place, keep a copy and take a picture of it.

What is the difference between the paper Record of Immunization I received when vaccinated and accessing my online COVID-19 immunization record through MyHealthNB?

The paper Record of COVID-19 Immunization provided directly from Vaccination Clinics and Community Pharmacies is and will continue to be your official record. You are reminded to retain the Record of COVID-19 Immunization form as your official proof of vaccination. Store it in a safe place, keep a copy and take a picture of it.

MyHealthNB will provide online access to your COVID-19 immunization record, as it becomes available in New Brunswick’s provincial immunization registry within the Public Health Information Solution (PHIS). This access can be used to produce a replacement copy of your Record of COVID-19 Immunizations (if you misplace the original) however, it will not include all the details that are on the paper version such as lot number, dosage, site of administration, etc.

When will my COVID-19 immunization record be visible on MyHealthNB?

It may take up to 5 business days for immunization records to be processed. Once available, you will simply log in and select View Vaccinations to access your immunization record within MyHealthNB.

The paper Record of COVID-19 Immunization provided from Vaccination Clinics and Community Pharmacies is and will continue to be your official record. You are reminded to retain the Record of COVID-19 Immunization form as your official proof of vaccination. Store it in a safe place, keep a copy and take a picture of it.

For first-time registration information, see ACCOUNT CREATION / REGISTRATION.

What COVID-19 vaccinations will be shown in MyHealthNB?

All COVID-19 vaccinations recorded in New Brunswick’s provincial immunization in the Public Health Information Solution (PHIS) registry will display in MyHealthNB.

What does it mean if the Vaccine Name on my online COVID-19 immunization record says “Unspecified”?

All vaccination information is sourced from New Brunswick’s provincial immunization registry in the Public Health Information Solution (PHIS). When the manufacturer/trade name of the vaccine agent has not been specified in this system, it will appear as “Unspecified”.

If you still have questions about your vaccination, please contact the pharmacy or public health office that administered the vaccine directly.

What if it has been 5 days since my vaccination and my COVID-19 immunization record does not appear or does not appear correctly in MyHealthNB?

If there is an issue with the data displayed on your immunization record, please contact technical support at 1-844-462-8387.

What if I have lost my paper Record of COVID-19 Immunization and I am not able to access to MyHealthNB?

If you need a replacement copy of your Record of COVID-19 Immunization, please contact the provider that administered the vaccine.

If you received a vaccine at a Horizon or Vitalite vaccination clinic, contact Public Health using the link below:

  Public Health Clinics(gnb.ca)


SUPPORT / ACCOUNT MAINTENANCE

How do I reach the Technical Support Desk / Administrator?

You may call 1-844-462-8387 during business hours for help.

At this time, the MyHealthNB technical support hours are from 8:30am – 4:30pm, Monday – Friday. Follow-up support may occur outside these hours.

Which electronic devices can I use to access my MyHealthNB account and COVID-19 information?

You can access MyHealthNB and the COVID-19 Results application on your desktop computer, laptop, tablet or smartphone.

Which web browsers are supported?

The website currently supports the more recent versions of the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

How do I unlock my account?

Your account may be locked if you made 5 attempts to log in that were not successful.

If you have just registered, have you clicked "Activate your MyHealthNB Account" in the verification email?

Some MyHealthNB users are having locked account issues due to not clicking on the “Activate your MyHealthNB Account” link in the email that was sent to them.

After you complete the registration form and click “Next”, you will receive an email as below. You must click the link to “Activate your MyHealthNB Account”. After clicking this link, your account will be active and you will be able to log in with the email and password provided during registration.

MyHealthNB_UnlockAccount

If you fail to click the link, your account will be “locked” as it is not yet active. You will not be able to activate your account by clicking “Change Password” or “Trouble Signing On”.

If 24 hours have passed without activating your account, you must restart the registration process.

If you are unable to find the email with the link to activate your account, please check your spam or junk email folders. If you are still unable to proceed, you may call 1-844-462-8387 for help.

What do I do if I forget my password?

At the bottom of the “Login to MyHealthNB” screen, click the “Trouble Signing On?” link and follow the instructions.

What do I do if I forgot the email address I used to register for my MyHealthNB account?

If you forgot the email address you used to register, you may call 1-844-462-8387 for help.

How do I change my email address after I have activated my account?

If you no longer have access to this email address, you may call 1-844-462-8387 during business hours to request a change. Self-service options are coming soon.

How do I change my Health Card number associated to my account?

Please contact technical support at 1-844-462-8387 during business hours to make this change to your existing account.

What should I do if my email and/or password are compromised?

If you suspect that your account has been compromised, please call 1-844-462-8387 during business hours for help. In the meantime, it is recommended that you change your password.

How do I deactivate my MyHealthNB account?

To deactivate your account, you may call 1-844-462-8387 during business hours for help.

The application is freezing or I am receiving unexpected error messages

There are a few possible solutions to try:

  • Close the browser and restart the browser
  • Clear your browser cache
  • Use a different browser such a Google Chrome or Mozilla Firefox
  • Turning off and restart your device

If the above solutions do not work, you may call 1-844-462-8387 for help.


PRIVACY

Will my health care provider have access to MyHealthNB account?

Health care providers will not be able to access your MyHealthNB account. However, they can access your COVID-19 test results and immunization record.

Why do you collect my personal information when I create a MyHealthNB account?

We collect your personal information to confirm your identity as part of the account creation process. We also use your personal information to provide you with technical support. We only collect personal information from you that is necessary for these services.

Do you share my personal information with other organizations?

Personal information is not disclosed to third parties without your consent, other than as permitted or required by law. MyHealthNB and our partners do not sell, rent, or lease Personal information.

I have questions about privacy where can I find answers and/or who should I contact?

Our Privacy Statement provides details about our privacy practices, you can also contact the Department of Health Chief Privacy Officer at:
506 476 7563
Cpobpvp@gnb.ca

Are my results confidential within MyHealthNB?

The information within MyHealthNB will be accessible to those that need access to provide care to you, provide technical support or to support Public Health monitoring and follow-up during the COVID-19 pandemic.

The Department of Health is committed to protecting the privacy of individuals who visit these websites in compliance with the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA)

How do I know my information is private and protected?

The Department of Health and MyHealthNB is committed to protecting the privacy of individuals who visit these websites in compliance with the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA)

How is your staff trained about privacy?

All staff members sign a confidentiality agreement and complete mandatory privacy awareness training at the time of hire, and periodically thereafter.


SECURITY

What are my responsibilities regarding security?

You play a vital role in securing your username (email address) and password. Your username and password are the unique way for us to know that it is you accessing your online account.

Always create a complex password meeting the system requirements, that is meaningful to you, and is not known or easily guessed by others. Never share your password, write it down, or allow anyone else to observe you entering your password.

Once your COVID-19 test results and immunization information reach your device it is your responsibility to protect it. Here are a few steps we recommend:

  • Never leave your device unattended while you are logged on to our websites
  • Ensure your device is password protected
  • When you are finished using an application, always log out, and close all browser windows
  • Ensure you always have up-to-date anti-virus and malware protection installed on your device at all times

Disclaimer: MyHealthNB has made every reasonable effort to ensure the security of these results however, MyHealthNB is not responsible for ensuring that a patient’s personal computer, mobile device, home internet, or Wi-Fi connection is secure.

How do I know that the websites are secure?

The security of your personal information is essential to our delivery of our websites. MyHealthNB uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.

For example, your personal information is protected while it is in transit between your device and our server using security techniques such as encryption, safeguarding your personal information from being read or modified.

Where is my personal information stored?

Personal information is stored in secure environments within Canada in compliance with Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA)

Why is my account locked?

Security and privacy are a top priority at MyHealthNB. If you find that your account has been locked, it is in an effort to protect any sensitive data you may have on our websites.

In order to keep your information secure, an account may be locked if there were too many failed login attempts or if we believe the security of your account may be at risk.

See Support FAQ section for how to unlock your account.