MyHealthNB Frequently Asked Questions
MyHealthNB Frequently Asked Questions
What type of question do you have?
What type of question do you have?
The MyHealthNB Program objective is to provide individuals with secure access to their Personal Health Information. The initial scope was to include all lab results and medication profile. Due to the COVID-19 pandemic, MyHealthNB COVID-19 specific activities have been accelerated to allow eligible individuals to be able to securely access their COVID-19 test results and immunization record online from their computer or mobile device.
The Department of Health Innovation and eHealthNB Services Branch (eHealthNB) and Service New Brunswick have launched this solution with the help of our vendor partners Simeio and VeroSource. We appreciate your patience as ongoing improvements to these services are made.
This is an important tool in our fight against COVID-19. By letting individuals check their COVID-19 information online securely, we are allowing healthcare workers and Public Health to spend more time providing care for patients.
A note on the COVID-19 information provided through MyHealthNB: With rapidly changing COVID-19 information, we recommend that you visit the GNB Coronavirus website for the most up-to-date information.
To Register for a MyHealthNB account to access your own COVID-19 information, you must:
- have a Canadian Health Card number (NB Medicare or other)
- be at least 16 years of age (parents/guardians will be able to add their child(ren) under 16 after they have created their own account)
- have a unique personal email address that will be used as your Username and will be associated to your Health Card number (multiple accounts cannot be created using the same email)
- have a Registration Code
If you do not have a registration code, please see Do I need a Registration Code?
To access your child's COVID-19 test results and immunization record, parents/guardians must first register for their own MyHealthNB account
Yes, a registration code is required to view your own COVID-19 information.
If you did not receive a Registration Code and received at least one COVID-19 vaccine dose in New Brunswick, you can use the following information to register or to increase your access to view your COVID-19 information:
- Enter IR followed by one of your vaccination dates (formatted as YYYYMMDD)
- Your registration code will be entered as IRYYYYMMDD.
For example, if you were vaccinated on June 22, 2021, you would enter the Registration Code: IR20210622
- Be sure to use a vaccination date that is at least 5 days old to ensure that your vaccination record has been processed and the date can be verified.
To view your own COVID-19 information you will need your own MyHealthNB registration code and increase your access level following one of the options below:
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Log in to your MyHealthNB account to view your COVID-19 Homepage and select the orange Add Access button. This will bring you to your Account Profile, where you can select Increase my access level. You will need to add your registration code, as well as verify your Medicare expiry date and postal code.
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Log in to your Account Profile directly by selecting Manage my Account on the main page (myhealth.gnb.ca). Once logged in to your Account Profile, select Increase my access level. You will need to add your registration code, as well as verify your Medicare expiry date and postal code.
After increasing your access, you will be returned to your Account Profile. Scroll down and Logout.
To view your COVID-19 information, Login to MyHealthNB COVID-19 from the main MyHealthNB page (myhealth.gnb.ca) to view your COVID-19 Homepage.
If you do not have a registration code, please see Do I need a Registration Code?
Not at this time. Looking at someone else’s COVID-19 test results and/or immunization record online, other than your child’s (under 16), is not available due to privacy and consent limitations. It may be a potential consideration in the future.
Not at this time, but it will be considered in a future release.
No, you only need to register once to see all your COVID-19 test results or immunization record!
If you already registered and have an account, go to myhealth.gnb.ca and Login.
For access to PCR COVID-19 test results - When the latest test result is available the new test date will appear in the Select a test date drop down on the results screen. The most recent results will display as soon as they are posted, usually within 24-48 hours. However, it may take up to 72 hours (or longer) depending on testing volume.
For access to COVID-19 immunization record – When these vaccinations are processed through the provincial immunization registry, they will appear on your COVID-19 Homepage, under View Vaccinations. It may take up to 5 business days for immunization records to be processed.
To sign up for MyHealthNB to view your own COVID-19 information, you will need:
- your Canadian Health Card (NB Medicare or other) available to refer to when you register
- a unique personal email address (to be used as your MyHealthNB account Username and will be associated with your Health Card number) multiple accounts cannot be created using the same email
- a Registration Code
If you do not have a registration code, please see Do I need a Registration Code?
Parents/Guardians may access COVID-19 information for a child(ren) by registering for their own MyHealthNB account:
Note: Child MUST be under 16 and have an NB Medicare Number.
You will need:
- your Canadian Health Card (NB Medicare or other) available to refer to when you register
- a unique personal email address you will use as your MyHealthNB account Username and that will be associated with your Health Card number.
- a Registration Code (not a requirement for parental access if the parent/guardian registers with an NB Medicare)
When you Login to your new or existing account, you will then add your child(ren) using their registration code and NB Medicare number, to view their COVID-19 information.
If your child does not have a Registration Code and received at least one dose of COVID-19 vaccine in New Brunswick, you can use the following:
- Enter IR followed by one of their vaccination dates (formatted as YYYYMMDD)
- The registration code will be entered as IRYYYYMMDD.
For example, if the child was vaccinated on June 22, 2021, you would enter the Registration Code: IR20210622
- Be sure to use a vaccination date that is at least 5 days old to ensure that the vaccination record has been processed and the date can be verified.
Please note that child name fields only accept characters, hyphens and apostrophes in a name, such as Marie-Claude or O’Ryan. No accents are accepted, such as Céderic.
During registration, we verify your vaccination date against the provincial immunization registry. If you are having trouble using the IRYYYYMMDD format to access your COVID-19 information, try:
- Check the format and try again
- Check the date – If the vaccination date is less than 5 days ago, try again later.
- Try one of your other vaccination dates
- Contact MyHealthNB at 1-844-462-8387 if you are still having trouble.
If you have closed this screen, return to the registration page to begin again.
After you’ve completed the registration and clicked Next, a screen to verify your email address will be displayed and a new code will be sent to your email address. When checking your email, be sure to leave the Verify your email address screen open and return to this screen to enter the security code.
During registration, we verify your Postal Code against the information on file with Medicare. If you have recently moved, consider trying the postal code from your previous address. Be sure to reach out to Medicare to update/confirm your current address. Upon renewal, your new Medicare card will be sent to the address on file.
Health Cards for all Canadian provinces and territories, as well as Federal services, may be used to access COVID-19 information online.
When entering your Health Card number please include the letters and the numbers only. Do not enter any dashes or spaces.
See chart below for the complete list:
| NB – New Brunswick | BC – British Columbia | ON – Ontario |
| NS – Nova Scotia | CSC – Correctional Service Canada | RCMP – Royal Canadian Mounted Police |
| DND – Armed Forces Canada | CA – Federal | SK – Saskatchewan |
| PE – Prince Edward Island | INAC – Indian and Northern Affairs Canada | YT – Yukon Territory |
| NL – Newfoundland and Labrador | MB – Manitoba | DVA – Veterans Affairs Canada |
| QC – Quebec | NT – Northwest Territories | |
| AB – Alberta | NU – Nunavut |
No. You can only use one unique personal email address to create a MyHealthNB account which will become your Username. This account is associated to your Canadian Health Card number and personal health information. We also highly recommend that you do not use your professional email address to sign up for a MyHealthNB account.
No. The email address you enter during the MyHealthNB account registration becomes your username for your digital health identity and will be linked to your Health Card number and personal health information. Therefore, you can only use your own email address for your own MyHealthNB account as we want to take all measures possible to protect your digital health identity.
Currently MyHealthNB only provides your COVID-19 information, but the intent of the program is to provide secure online access to additional personal health information in the future.
No, you are not permitted to register another person on MyHealthNB, nor use your email address for another person’s registration. By registering on MyHealthNB, you are creating a digital health identity that is tied to your Health Card number and personal health information. Currently MyHealthNB only provides your COVID-19 information, but the intent of the program is to provide secure online access to additional personal health information in the future.
However, you may access your child’s COVID-19 test result or immunization record from your MyHealthNB account (child must be under 16 years and have an NB Medicare number).
A digital health identity (DID) is the electronic equivalent of an individual's identity card. A digital ID can be presented electronically to prove an individual's identity and their right to access information or services online.
You will be assigned an Access Level when you register for an account in MyHealthNB based on the information provided when creating the account and the strength of identity verification in validating that information. For example, a registration code entered during the registration process provides evidence of a health care visit where someone would have verified your information, contributing to the strength of identity.
The following Access Levels describe the services available within MyHealthNB COVID-19 Results. These Access Levels will be further defined as MyHealthNB offers additional services online.
No Personal Access (Parental Access) – You have registered with an NB Medicare Card, but have not entered a registration code and cannot see your own COVID-19 information. You may add a child to view their COVID-19 information (child must be under 16 years and have an NB Medicare number). You will need to increase your Access Level in your Account Profile (using your own registration code) to view your own COVID-19 test results and immunization record.
Limited Personal Access – You have registered with a Canadian Health Card (NB Medicare or other) and have entered a registration code. At this time, you are able to access your own COVID-19 information. If you are a parent/guardian you may also add a child to view their COVID-19 test results and immunization record (child must be under 16 years and have an NB Medicare number).
Full Personal Access - You have registered with an NB Medicare Card, and have entered a registration code provided to you during an in-person health visit. You can access your own COVID-19 test result or immunization record, and will be eligible to view additional personal health as this information becomes available. You may also add a child to view their COVID-19 information (child must be under 16 years and have an NB Medicare number).
Go back to myhealth.gnb.ca and register again using the correct email address.
You can reach out to the COVID line at 1-844-462-8387 during business hours if you wish to confirm your COVID-19 test result by phone.
If you require a paper copy of your negative test result and cannot access MyHealthNB, see the Horizon or Vitalité website below to request a copy of the printed test result.
Go to myhealth.gnb.ca to Register for a MyHealthNB account and follow the registration instructions. If you already registered and have an account, go to myhealth.gnb.ca and Login to MyHealthNB COVID-19.
For first-time registration information, see ACCOUNT CREATION / REGISTRATION.
If you already have a MyHealthNB account to view your COVID-19 immunization record, simply log in to see your test results as they become available.
If you do not have access to MyHealthNB but received a COVID-19 vaccine in New Brunswick, see Do I need a Registration Code?
You can reach out to the COVID line at 1-844-462-8387 during business hours if you wish to confirm your COVID-19 test result.
All positive, negative or not clear COVID-19 test results will be available in MyHealthNB to individuals who have been PCR tested for COVID-19.
For the most up-to-date instructions, please visit the GNB Coronavirus website.
Usually, your test result will be available within 24-48 hours after your PCR test was completed, however it may take up to 72 hours (or longer) depending on testing volume. If you do not see your test results, please check again by clicking the Refresh Results button on the results page. You may also logout and log back in later to check for results.
The results will display as soon as they are posted, usually within 24-48 hours. It may take up to 72 hours (or longer) depending on testing volume for PCR COVID-19 test results to become available. If you do not see your test results, please check again by clicking on the Refresh Results button periodically or logging out and checking again later by logging back in.
Continue to follow the instructions for self-isolation and/or self-monitoring you were given by Public Health, your health care provider, or the Assessment Centre staff.
Refer to the most up-to-date information and instructions on COVID-19 on the GNB Coronavirus website.
Yes. You can print your COVID-19 test result as needed for travel or other purposes.
To print, simply select the Print PDF button within the results area.
Note: If you are traveling, you may need to show a copy of your PCR test results document (using the Print PDF function), as the result displayed onscreen may not be sufficient proof of your negative test result.
Please note that there is a known error printing results documents from the Internet Explorer browser. If it is available to you, access your MyHealthNB account from another web browser such as Google Chrome, Mozilla Firefox, Safari or Microsoft Edge to print these results. If you continue to experience issues, you may call 1-844-462-8387 for technical support.
To ensure the highest standard of authenticity and allow for the printing of an official copy of a COVID-19 test results, MyHealthNB receives and makes available for printing by its users, medical information (test results) in the language and as issued directly by the lab which provided it.
If you already have a MyHealthNB account to view your COVID-19 test results, simply log in to see your vaccination records as this information becomes available.
If you do not have access to MyHealthNB but received a COVID-19 vaccine in New Brunswick, see Do I need a Registration Code?
The paper Record of COVID-19 Immunization provided from Vaccination Clinics and Community Pharmacies is and will continue to be your official record in New Brunswick. You are reminded to retain the Record of COVID-19 Immunization form as your official proof of vaccination. Store it in a safe place, keep a copy and take a picture of it.
The paper Record of COVID-19 Immunization provided directly from Vaccination Clinics and Community Pharmacies is and will continue to be your official record in New Brunswick. You are reminded to retain the Record of COVID-19 Immunization form as your official proof of vaccination. Store it in a safe place, keep a copy and take a picture of it.
MyHealthNB provides online access to your COVID-19 immunizations, as recorded in New Brunswick’s provincial immunization registry within the Public Health Information Solution (PHIS), in a number of views. This access can be used to produce a replacement copy by printing a PDF from the online Record of COVID-19 Immunizations (if you misplace the original). The online record will not include all the details that are on the paper version such as lot number, dosage, site of administration, etc.
MyHealthNB offers multiple ways to provide proof of vaccination. For convenience and to avoid delays, we strongly recommend that you print and/or take a screencapture of required documents in advance of travel and keep these for ongoing use.
Online COVID-19 Immunization Record (Print version) – A PDF copy of your online Record of COVID-19 Immunization that can be used as a replacement to the paper original you received when vaccinated, if you misplaced the original. When printed, this document (or a copy) is an official record equivalent to the paper copy.
Canadian COVID-19 Proof of Vaccination – This federal standard document with a verifiable QR code is issued in New Brunswick and provides a reliable way to demonstrate that you are vaccinated against COVID-19 when travelling within and outside of Canada. See COVID-19: Proof of Vaccination in Canada for federal guidance on travel requirements outside of New Brunswick.
It may take up to 5 business days for immunization records to be processed in the provincial immunization registry.
Once available, these will appear automatically when you access your online immunization record within MyHealthNB, as well as inform your Canadian COVID-19 proof of vaccination.
Please note that any immunization record changes will be applied to the QR code featured on your Canadian COVID-19 proof of vaccination in a nightly process.
All COVID-19 vaccinations recorded in New Brunswick’s provincial immunization registry in the Public Health Information Solution (PHIS), considered to be a “valid” dose according to New Brunswick Public Health guidelines, will display in MyHealthNB.
No. Valid COVID-19 medical exemptions recorded in New Brunswick’s provincial immunization registry in the Public Health Information Solution (PHIS) do not display in the online immunization record screen, nor do they appear on Provincial or Federal proof of vaccination documents produced through MyHealthNB.
Visit the GNB – Living with COVID-19 website for Public Health guidance on providing proof of vaccination in New Brunswick.
While a common use of QR codes is to store and share links to a direct website page, any type of textual data can be stored in them. The QR code on the Federal standard proof of vaccination contains the data itself – the individual’s name, date of birth, and a list of valid vaccinations for COVID-19. It also contains a verifiable digital signature to guard against anyone counterfeiting or modifying the data within the QR code. It does not contain a web address to see an individual’s COVID-19 vaccination data.
MyHealthNB obtains all information for the Canadian COVID-19 Proof of Vaccination document from the Provincial Immunization Registry within the Public Health Information Solution (PHIS). When a QR code cannot be found within this system, MyHealthNB will show an error message.
If you are trying to access your own document -
If you receive an error message when trying to access your federal Proof document on MyHealthNB, please try again later. Note that it can take up to 24 hours after a vaccination has been added or corrected for the QR code to become available.
If you still cannot access your federal proof document with QR code, please submit a request by email to: immunizationrecordupdates@gnb.ca to update your vaccination record(s). Be sure to include the following in the email:
- First and last name:
- Phone number:
- Email address:
- Preferred communication language:
- Reason for the request: Unable to access QR code
Once your vaccination record has been updated, you will be able to generate the Canadian COVID-19 Proof of Vaccination document with QR code in MyHealthNB.
If you need a replacement copy of your Record of COVID-19 Immunization and are not able to access your online immunization record on MyHealthNB, please contact the provider that administered the vaccine.
If you received a vaccine at a Horizon or Vitalité vaccination clinic, contact Public Health using the link below:
You can update your personal information and set new account preferences in your Account Profile. This includes changing your email address, preferred language, account password, contact phone number, and account recovery information.
To log in to your Account Profile, select the Manage My Account link on the MyHealthNB main page (myhealth.gnb.ca). Once logged in, you may be asked to verify any requested changes by providing a security code that will be sent to your mobile phone or email address.
To view your own COVID-19 information you will need your own MyHealthNB registration code and increase your access level following one of the options below:
- Log in to your Account Profile directly by selecting the Manage my Account link on the main MyHealthNB page (myhealth.gnb.ca). Once logged in to your Account Profile, select Increase my access level. You will need to add your registration code, as well as verify your Medicare expiry date and postal code.
- Log in to your MyHealthNB account to view your COVID-19 Homepage and select the orange Add Access button. This will bring you to your Account Profile, where you can select Increase my access level. You will need to add your registration code, as well as verify your Medicare expiry date and postal code.
After increasing your access, you will be returned to your Account Profile. Scroll down and Logout.
To view your COVID-19 information, Login to MyHealthNB COVID-19 from the main MyHealthNB page (myhealth.gnb.ca) to view your COVID-19 Homepage.
Your account may be locked if you made 5 attempts to log in that were not successful.
To unlock your account, select the Trouble Signing On? link at the bottom of the Login page.
Log in to your Account Profile by selecting the Manage My Account link on the MyHealthNB main page. Once logged in, you will be able to change your preferred communication language.
Log in to your Account Profile by selecting the Manage My Account link on the MyHealthNB main page. Once logged in, you will be able to change your email address and verify this new address with a security code. When you have successfully changed your email address you will be logged out and need to log in again using your new email address.
Please note that this email is also used as your account username. It must be a unique email address that is not a shared account. We also recommend that the email is a personal email address, rather than a professional/work one.
At the bottom of the “Login to MyHealthNB COVID-19” screen, click the “Trouble Signing On?” link and follow the instructions.
You may call 1-844-462-8387 during business hours for help.
At this time, the MyHealthNB technical support hours are from 8:30am – 4:30pm, Monday – Friday. Follow-up support may occur outside these hours.
You can access MyHealthNB and the COVID-19 Application on your desktop computer, laptop, tablet or smartphone.
The website currently supports the more recent versions of the following browsers:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
If you forgot the email address you used to register, you may call 1-844-462-8387 for help.
Please contact technical support at 1-844-462-8387 during business hours to make this change to your existing account.
It is recommended that you change your email and password on your Account Profile. Or you may request that your account be disabled. To request a change, you may call 1-844-462-8387 during business hours.
To deactivate your account, you may call 1-844-462-8387 during business hours for help.
There are a few possible solutions to try:
- Close the browser and restart the browser
- Clear your browser cache
- Use a different browser such a Google Chrome or Mozilla Firefox
- Turning off and restart your device
If the above solutions do not work, you may call 1-844-462-8387 for help.
Although the Trusted Logins and Last Login History features now appear in your Account Profile, these will not be available until the next MyHealthNB release.
Currently, you can confirm that the device (operating system/browser) you are using to access MyHealthNB is a “trusted login” when you first register for an account. If you do, this device will appear in your list of Trusted Logins.
In a future release, you will be prompted to enter a security code each time you log in to MyHealthNB with a device that has not been “trusted”. At that time, you will be able to manage a full list of trusted logins.
The Last Login History feature will remain blank until the next MyHealthNB release.
Health care providers will not be able to access your MyHealthNB account. However, they can access your COVID-19 test results and immunization record.
We collect your personal information to confirm your identity as part of the account creation process. We also use your personal information to provide you with technical support. We only collect personal information from you that is necessary for these services.
Personal information is not disclosed to third parties without your consent, other than as permitted or required by law. MyHealthNB and our partners do not sell, rent, or lease Personal information.
Personal health information, including immunization history or QR codes are not shared with any federal system or other province’s systems. QR codes are not made available to the general Internet, and QR code verifier applications do not and cannot download the QR code. See What’s in my QR Code?
For more information on Canadian COVID-19 proof of vaccination privacy standards, visit: https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-covid-19-proof-vaccination.html
Our Privacy Statement provides details about our privacy practices, you can also contact the Department of Health Chief Privacy Officer at:
506 476 7563
Cpobpvp@gnb.ca
The information within MyHealthNB will be accessible to those that need access to provide care to you, provide technical support or to support Public Health monitoring and follow-up during the COVID-19 pandemic.
The Department of Health is committed to protecting the privacy of individuals who visit these websites in compliance with the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA)
The Department of Health and MyHealthNB is committed to protecting the privacy of individuals who visit these websites in compliance with the Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA)
All staff members sign a confidentiality agreement and complete mandatory privacy awareness training at the time of hire, and periodically thereafter.
You play a vital role in securing your username (email address) and password. Your username and password are the unique way for us to know that it is you accessing your online account.
Always create a complex password meeting the system requirements, that is meaningful to you, and is not known or easily guessed by others. Never share your password, write it down, or allow anyone else to observe you entering your password.
Once your COVID-19 test results and immunization information reach your device it is your responsibility to protect it. Here are a few steps we recommend:
- Never leave your device unattended while you are logged on to our websites
- Ensure your device is password protected
- When you are finished using an application, always log out, and close all browser windows
- Ensure you always have up-to-date anti-virus and malware protection installed on your device at all times
Disclaimer: MyHealthNB has made every reasonable effort to ensure the security of these results however, MyHealthNB is not responsible for ensuring that a patient’s personal computer, mobile device, home internet, or Wi-Fi connection is secure.
The security of your personal information is essential to our delivery of our websites. MyHealthNB uses industry standard security practices to protect your personal information from unauthorized access, use or disclosure.
For example, your personal information is protected while it is in transit between your device and our server using security techniques such as encryption, safeguarding your personal information from being read or modified.
Personal information is stored in secure environments within Canada in compliance with Right to Information and Protection of Privacy Act (RTIPPA) and the Personal Health Information Privacy and Access Act (PHIPAA)
Security and privacy are a top priority at MyHealthNB. If you find that your account has been locked, it is in an effort to protect any sensitive data you may have on our websites.
In order to keep your information secure, an account may be locked if there were too many failed login attempts or if we believe the security of your account may be at risk.
See Support FAQ section for how to unlock your account.